Contact
Talk to us
KVELI is a small Norwegian watch brand. Every message is read and answered by a person — not a helpdesk.
- Seller
- Avenio AS, trading as KVELI Watches
- Organisation number
- 936 966 667
- Registered address
- Hallsetlia 2, 7027 Trondheim, Norway
- Response time
- We aim to reply within two business days.
Common requests
- Questions about a pre-order, or a change of shipping address before dispatch — email us from the address you used at checkout.
- Cancelling within the 14-day withdrawal period — a plain email is enough; see Terms & Conditions.
- Warranty claims — include your order number, a description of the issue and photographs.
If we cannot resolve a complaint together, you may contact the Norwegian Consumer Authority (Forbrukertilsynet). Customers in the EU may also use the European Commission's Online Dispute Resolution platform.